Indoor Wayfinding

Indoor wayfinding helps attendees move through large or complex venues without relying entirely on staff assistance.

Where to Find It

Public event page or mobile app > Floor plan / Wayfinding

When wayfinding is published for an event, attendees can open the public wayfinding page, use an embedded wayfinding view in the mobile experience, or use a venue kiosk screen.

Kiosk screens may also provide a QR code after calculating a route so attendees can continue the directions on their phone.

What Users Can Expect

• Search for a room, booth, exhibitor, or point of interest.
• Select a destination by searching or tapping a mapped item.
• Choose a starting point when one is not already known from a kiosk or QR link.
• Toggle Accessible route before directions are calculated.
• Switch between floors on multi-level venues.
• Review distance, estimated time, and step-by-step segments.
• Report a route problem such as a blocked path, wrong directions, or missing location.

When It Is Most Valuable

• large congress venues
• expo halls with multiple entrances
• venues with split plenary and breakout areas
• sites where accessibility routing matters

Best Experience Tips

• make sure venue maps are configured before publishing wayfinding widely
• verify room names match what appears on physical signage
• use QR entry points near lifts, foyers, and major intersections
• test accessible routes separately from the default route

Connected Feature

Reusable venue data helps keep rooms and routes consistent across events. See Venue Library.

Open related guide