Notifications & Event Pass

The mobile app delivers push notifications for event updates and provides an in-app event pass for check-in.

Where to Find It

hey ema mobile app > Account

Manage notification preferences under Notification Settings on the account screen, and open My event pass from the same screen when you need your event QR code.

Push Notifications

The app uses Expo push notifications to deliver time-sensitive alerts. Notifications are best for:

• schedule changes or room reassignments
• meeting reminders
• session check-in reminders — if you favorite a session, a Session Starting Soon push arrives about 15 minutes before it starts
• important event announcements
• attendee engagement prompts

Notification permissions are requested on first launch. Attendees can manage which notifications they receive under Notification Settings on the account screen.

Rollout Advice

• only send high-value notifications — frequent low-value alerts lead to opt-outs
• coordinate notification timing with email, SMS, and onsite messaging
• test notification delivery before attendee launch communications go out

Before sending a push notification

• The message is time-sensitive and useful onsite.
• The target audience is correct.
• Staff know about the announcement before attendees receive it.
• The same information is reflected on signage, email, or help desk notes if needed.

Event Pass (My Event Pass)

The mobile app includes a My event pass screen that displays the attendee's event pass with a QR code for check-in, once their registration is confirmed.

How It Works

1. Open My event pass from the account screen.
2. Your event pass appears with your name, registration type, event dates, venue, and a QR code. Below it, a registration summary lists your add-ons with quantities, packages, what your ticket includes, and your order total, paid and outstanding amounts, with a View full registration link that opens the full registration inside the app.
3. Present the QR code at registration or session check-in points.

If your event team has enabled wallet passes for this event, the pass screen also offers Add to Apple Wallet (iOS) and Add to Google Wallet (Android) buttons. Tapping one generates a real wallet pass and opens your device's wallet app so you can add it — after that, the pass is available from your phone's own wallet app, not just inside hey ema. If wallet passes are not enabled for the event, only the wallet buttons are hidden: the in-app QR code and the registration summary stay available.

Check-in depends on the current QR code

Ask attendees to open My event pass from the app on event day rather than using old screenshots or forwarded emails. This helps check-in staff scan the right code.

Operational Guidance

• verify pass generation works with test accounts before go-live, for both the in-app QR code and, if enabled, Apple/Google Wallet
• ensure check-in staff know to scan the QR code from the app screen or from the attendee's wallet pass
• passes require an active network connection to generate; once generated, the QR code displays from cached data