hey ema Mobile App
The hey ema mobile app puts your entire event experience in your pocket. Browse the schedule, connect with attendees, check in to sessions, and stay up to date — all from your phone.
App Store or Google Play > hey ema
Download the app, choose your event, and sign in with the same email you used for registration.
Start Here
Use these guides alongside this overview:
Getting Started
Download hey ema from the App Store (iOS) or Google Play (Android). The app works on phones and tablets, including iPad, Android tablets and foldables such as iPhone Duo; on larger screens the content sits in a comfortable reading column and the app follows the device when you rotate it or resize the window.
Open the app and enter the email you registered with, or the organisation code your event team gave you. If you are already at the venue, you can scan the code on your badge instead.
Depending on how your organisation is set up, you can then sign in with:
- an email one-time code
- your email and password
- your phone number
- your organisation's single sign-on
- your ema account (Sign in with ema)
If you attend more than one event, switch between them from the event selector on the home screen.
An attendee downloads the app the week before the event, signs in with their registration email, saves three sessions to My Agenda, checks their event pass, and confirms meeting requests before arriving onsite.
Your Schedule
Browse the full event agenda organized by day. Tap any session to see details including speakers, room, and description.
In Agenda, open Filter to choose a Room. The room choices follow the order configured by the event team. Select a room and tap Filter to show agenda items scheduled there.
Add sessions to My Agenda to build a personal schedule tailored to you. From a session's details, Add to Calendar puts it in your device calendar.
The Live tab shows what is happening right now, along with what is up next and what just ended, so you can jump into a session on the fly.
Finding a Printed Programme Code
When the event team assigns a programme code, such as T001, the agenda card and item details show it alongside the title. A session's details can also show the saved codes of its individual talks. Items without a code remain unlabelled.
In Agenda, search for the complete code without worrying about letter case: t001 can find T001. A contained talk's code can find its session. Ordinary title and description search still applies. Tap the result to open its normal session or talk details; the code does not replace the item's link.
These are the event's printed programme labels, not a speaker's private Submission ID. Codes do not reveal unavailable items. Viewing a code does not assign or change it, publish a talk, or book a place. Use the event team's instructions when a session needs a separate booking.
Speakers & Sessions
Browse all speakers with photos and bios. Tap a speaker to see their scheduled sessions.
During sessions, participate in live Q&A to ask questions and vote in real-time polls shared by presenters.
Networking
Browse the attendee directory to see who else is at the event.
Send connection requests to other attendees and book meetings directly through the app. hey ema also suggests connections based on your interests and profile.
Manage your networking profile to control what other attendees see about you.
Chat & Messaging
Send one-on-one or group messages to other attendees. Conversations update in real time with typing indicators.
Your message history is available offline, so you can review past conversations even without an internet connection.
Exhibitors & Sponsors
Browse exhibitors and sponsors with sponsorship tier badges so you can quickly identify key partners.
View booth details and find exhibitors on the floor plan. Book demo or meeting slots with exhibitor representatives directly from their profile.
If you are exhibitor staff, use QR code scanning to capture leads at your booth.
Sponsor Content
Event sponsors can appear in several places in the app:
- Sponsor carousel on the home screen, rotating every five seconds. On a phone it shows one sponsor at a time; on a wider screen, such as an iPad in landscape or an unfolded foldable, it shows two or three side by side. Use the page dots to move between sponsors. The carousel does not rotate on its own when your device is set to reduce motion, and it is hidden when no sponsor is live.
- Featured exhibitors, pinned above the tier groups in the exhibitor list.
- Presented by on a session's card and details, naming the sponsor of that session, and Sponsored by on a sponsored challenge.
- Sponsored posts in the event news feed. They are ordinary posts from the sponsor, labelled so you can tell them apart, and you can comment and react as usual.
- ePoster sponsors: a sponsor card at the top of the poster gallery, and a "Sponsored by" line on poster screens. A sponsor may sponsor every poster or only one track.
Sponsor content is labelled as sponsored for screen readers too. Carousel artwork is saved with the offline pack, so it still shows without a connection. Tapping a sponsor opens their link or exhibitor page.
Tapping sponsor content is counted for the sponsor. If your networking profile is public, the sponsor also sees that you engaged; see Networking for what is shared and how to change it.
Event Pass
Open My event pass from the account screen to display your event pass and QR code for check-in scanning. The pass includes your name, registration type, event dates, and venue details.
If your event team has turned on wallet passes for this event, the pass screen also lets you add your pass to Apple Wallet or Google Wallet directly from the app. See Notifications & Event Pass for details.
Check-In
Check in to the event and individual sessions using your phone. Each session has a single Check in button, and what it does depends on how your event team has set up check-in:
- If one-tap check-in is allowed, tapping Check in checks you in straight away.
- If the session needs you to prove you are in the room, Check in opens the camera so you can scan the code shown in the room.
- If the session uses a typed code, Check in opens a box to enter the code announced in the room. When both options are available, choose Enter a code instead under the button.
View your attendance history to see which sessions you have attended.
CPD / CE
If you earn continuing education credit, My CPD log and My Certificates appear in the account screen. They show only when CPD is in use for an organization you belong to or have CPD history with, and your history stays visible if that organization later turns CPD off. My CPD log has Progress, Activity and Claims tabs, and lets you log external CPD with a document, a photo from your library or a new photo from your camera as evidence. See My CPD / CE and Logging External CPD.
Gamification
Earn points for attending sessions, networking, and engaging with the event. Track your progress on the leaderboard and see how you rank against other attendees.
Collect badges for completing challenges set by the event organizer.
AI Assistant
Open the ema tab to chat with the ema AI assistant about your schedule, sessions, and event data. If it cannot answer, it can create a support ticket with the event organizer's team for you — the confirmation card's View my requests opens My Requests as an in-app web view (the app has no native requests screen). See AI Assistant.
Push Notifications
Get notified about schedule changes, new messages, and event updates. Customize which notifications you receive in your settings.
Session reminders ensure you are always on time.
Programme Details
Agenda > Session or Talk, or Home > Speakers > Speaker
Open a session, talk or speaker profile and look for Details beneath its description or biography. The section appears only when the organiser has shared additional fields.
Details shows read-only labels and values such as CPD points, language or audience level. Fields shared on the public event page also appear in the app; organisers may share other supported fields only in the app. Person, file and linked-record fields are not displayed here.
Names are the organiser's own wording. Values are plain text, including rich-text summaries. Calendar dates keep their day; date-and-time values use the event's time zone. Screen readers announce each label with its value. Contact the organiser to correct the information.
Previously downloaded Details remain available with the rest of the record when offline. After upgrading, an older downloaded record may have no Details until you reconnect and refresh it. Existing content and unsent offline changes are retained. See Offline & Sync.
Offline Support
Browse your agenda and saved content without an internet connection. Messages and data sync automatically when you reconnect.
For operator expectations and rollout guidance, see Offline & Sync.
Languages
hey ema is available in six languages:
- English
- French
- Spanish
- German
- Italian
- Chinese
The app automatically detects your device language. You can also switch language manually in settings.
Related Guides
For everything else the app and the portal share — registrations, agenda, pass, meetings, and documents — see Me Portal Overview.
Journey pages need an operator sign-in to open.
An attendee finds the event, registers, carries their pass and agenda to the venue, takes part, and leaves with their certificate and the recordings.