My Orders
Your orders page lists everything you have purchased for the event — your registration, any add-ons, accommodation, and tickets to paid sessions or social functions.
Me > Orders
Open Orders to see your purchases and their payment status.
What an Order Shows
| Field | Description |
|---|---|
| Reference | The order number, useful when contacting the organizer |
| Date | When the order was placed |
| Items | What was purchased, with quantity and price |
| Total | The order value, including tax |
| Status | Where the order stands — see below |
Order Statuses
| Status | Meaning |
|---|---|
| Awaiting payment | The order is confirmed but not yet paid |
| Paid | Payment has been received in full |
| Partially paid | Some payment received, a balance remains |
| Refunded | The order was refunded, in full or in part |
| Cancelled | The order was cancelled and nothing is owed |
Paying an Outstanding Balance
An order awaiting payment shows a Pay action. This opens a secure payment page where you can pay by card.
If your organizer has set up a payment plan, each instalment appears with its own due date, and you can pay instalments as they fall due rather than all at once.
Once payment clears, your order status updates and a receipt is issued to you by email. Receipts are also available from the order itself.
Invoices and Receipts
Each order carries its financial documents:
- An invoice is issued when payment is owed.
- A receipt is issued once payment is received.
Both can be downloaded from the order. If you need an invoice addressed to your employer rather than to you, ask your event organizer before paying — the billing details are set on the order.
If Something Looks Wrong
Order records are maintained by your event organizer. If an order shows an item you did not buy, a total you do not recognise, or a payment you made that is not reflected, contact the organizer with the order reference rather than placing a second order.