My Pass
Your digital event pass is your ticket to the event. It contains a unique QR code that staff scan at check-in points to verify your registration and grant access, and it summarises what your registration includes so you can check it without opening a confirmation email.
You need a registration for the event. The pass page shows your registration in whatever state it is in, but the QR code and the wallet buttons only appear once the registration is Confirmed. If your registration is approved but unpaid, the page shows Your pass isn't ready yet with a View payment details link to the registration's payment page. If you hold no registration of your own, or the event does not use registration, the page shows No registration found.
Me > My Event Pass
Open the event-specific Me portal and select My Event Pass. In the hey ema app, open My event pass from your profile picture's Account menu, or from the My Pass tile in Quick Access when the organizer has added it to Home. You can also reach a pass's QR code from a registration detail page — see Finding Your Pass.
An attendee adds their pass to Apple Wallet the night before the event. At the venue, they open the wallet pass from the lock screen, show the QR code to staff, and move through check-in without searching for a confirmation email.
What You See in ema
Open Me > My Event Pass to see:
| Element | Description |
|---|---|
| Your name | As it appears on your registration. |
| Registration type | Your access level (e.g., Full Access, Day Pass, VIP, Speaker). |
| QR code | A unique scannable code tied to your registration. |
| Registration status | Where your registration stands: Pending approval, Awaiting payment, Partially paid, Confirmed, Waitlisted, Cancellation requested, Cancelled, Transferred, Upgrade pending, Upgraded, Expired, Transfer pending, or Transfer to you pending. |
| Wallet buttons | Add to Apple Wallet and Add to Google Wallet, for a Confirmed registration when the organizer allows wallet passes. |
If you're registered for more than one event, the cross-event My Event Passes page lists a pass section for each event you're registered for. If you're viewing an event-specific portal instead, you see just that event's pass.
Your Registration Summary
Below the QR code, the pass lists what your registration includes:
| Section | What it shows |
|---|---|
| Registration type | The ticket you hold. Under Access, the sessions or days it grants, such as All sessions or Day 2. |
| Add-ons | Each add-on with its quantity, for example "Workshop seat × 2". Prices are not listed here. |
| Packages | Add-on packages you bought. |
| Your ticket includes | The extras your ticket or add-ons entitle you to. |
| Order | The order's status (for example Awaiting payment, Partially paid, Paid, Partially refunded), plus Total, Paid and Outstanding. |
If you have made later purchases, such as an upgrade or an extra add-on, the Order section shows your main order and a note that your later purchases appear on your full registration. View full registration opens the full registration page, with payment details and every order. In the app it opens inside the app.
The Order section is a read-only summary. To pay, change or cancel, open the full registration. If the Outstanding amount is not what you expect, contact the event organizer.
An unassigned seat in a group booking is not shown as a pass for the group's manager. A seat appears as a pass only once someone is assigned to it.
This information is pulled from your registration record. If any details are incorrect, contact the event organizer to update your registration.
Check-In
When you arrive at the event, present your QR code to staff at check-in points. You can show it on your phone screen or present a printed copy.
- Hold your phone steady with the QR code facing the scanner.
- Increase screen brightness before approaching the scanner to ensure a fast, clean read.
- Check-in points may be located at the venue entrance, individual session rooms, or specific zones depending on how the event is configured.
Each scan is recorded, so event organizers can track attendance. You may need to check in at multiple points throughout the event depending on the setup.
Adding to Your Wallet
On your pass screen you'll see two separate buttons: Add to Apple Wallet and Add to Google Wallet. Use whichever matches your phone.
The organizer can turn wallet passes off for an event. When they do, the Add to Apple Wallet and Add to Google Wallet buttons disappear, but the rest of the pass stays: the QR code, your registration summary and the link to your full registration.
Use the wallet pass when you want fast offline access at the venue. Use the in-app pass when you want to review registration details, switch between event passes, or confirm that recent changes are visible.
Tapping Add to Apple Wallet or Add to Google Wallet the first time requests that ema generate your pass -- this usually only takes a few seconds. If the button doesn't turn into a working link right away, wait a moment and reopen the page. Once generated:
- The button becomes a direct link that opens the pass in Apple Wallet or Google Wallet.
- The wallet pass shows the event name, dates, and venue in addition to your QR code.
- Access your pass with a double-click of the side button (iPhone) or from your wallet app (Android).
- The pass works offline -- no internet connection needed at check-in.
- The pass updates automatically when something on it changes -- your name or email, your registration type, or the event's name, dates, venue or design -- so you don't need to re-add it.
- The pass expires at the end of the day after the event's last day, in the event's timezone. After that your wallet shows it as expired; you can remove it whenever you like.
- If you are registered for more than one event, each registration has its own pass.
From your confirmation email
When your registration is confirmed, your confirmation email can include an Your event pass panel with Add to Apple Wallet and Add to Google Wallet badges. Tap the badge that matches your phone, in Apple Mail, Gmail, Outlook or any other mail app, and your wallet opens ready to add the pass. No sign-in is needed.
The panel appears only in the email sent to you as the attendee. If someone else books on your behalf, such as a booking contact or group manager, their copy of the email does not include your pass; open My Event Pass or your own confirmation email instead. An email that is also copied to someone else (CC or BCC) never includes the panel. The panel is also left out when the event has not enabled wallet passes or your registration is not Confirmed.
The email links stop working 30 days after the event ends. If a link does not work, a page explains why; open My Event Pass to add the pass from there. A link to a pass that has been cancelled opens a page that says This pass has been cancelled. If you tap a link many times in quick succession you may be asked to wait a moment before trying again.
Adding to your wallet is optional but recommended. It is the fastest way to pull up your QR code when you arrive at a check-in point. If your registration is later cancelled, transferred to someone else, or expires, the wallet pass is voided automatically — a transferred registration also issues the new attendee their own QR code.
The pass stays in your wallet but is marked as void, so it can no longer be used to check in. In Apple Wallet it shows as voided; in Google Wallet it shows as expired or inactive. The same happens if the organizer voids your pass. A voided pass cannot be added again. You can remove it from your wallet at any time. If you hold a new registration for the same event, add its pass from My Event Pass.
Multiple Passes
If you are registered for multiple events, you receive a separate pass for each registration. Each pass has its own QR code tied to that specific event.
Switch between passes from Me > My Event Pass. The page lists all your active registrations with the event name so you can quickly find the right pass.
Finding Your Pass
Your pass is always available under Me > My Event Pass in ema. If you have added it to your device wallet, you can also access it there.
If you cannot find your pass:
- Go to Me > Registrations.
- Find the registration for the event you are attending.
- Open the registration — your QR code appears on the registration detail page.
Your QR code does not change while the registration is yours, so any previously saved version (wallet, screenshot, printed copy) remains valid as long as your registration is active.
Pass and Badge Differences
Your digital pass in ema is for electronic check-in. Some events also provide a physical badge (a printed name card you wear at the venue). These are separate:
- Digital pass — the QR code in ema or your device wallet, used for scanning at check-in points.
- Physical badge — a printed card collected at the registration desk, typically worn on a lanyard during the event.
Both are linked to the same registration, but the physical badge is distributed on-site by event staff.
Add your pass to your device wallet before arriving at the event. It works offline, loads instantly, and saves you from searching through your apps at the check-in queue.
Your pass is connected to your registration status, registration type, and event access. See My Registrations.
Journey pages need an operator sign-in to open.
An attendee finds the event, registers, carries their pass and agenda to the venue, takes part, and leaves with their certificate and the recordings.
- Step 7 of 20Carry the pass, in ema or a walletAttendee