My Registrations
The registrations page shows all events you are registered for, along with waitlist entries and group registrations you manage.
Me > Registrations
Use My Registrations for registrations that belong to you personally.
An attendee starts with a Day Pass, then decides to attend the full conference. They open their registration, choose to upgrade, and complete the price difference at checkout. Their pass reflects the new registration type once the upgrade is confirmed.
Registration List
Navigate to Me > Registrations to see your registrations. Each card shows:
| Field | Description |
|---|---|
| Registration type | The registration package (e.g., Full Conference, Day Pass). |
| Event name | The event you are registered for. |
| Status | Current status of your registration (see below). |
| Payment progress | How much you've paid toward the total, if the registration isn't complimentary. |
Search, sort (by type or status), and filter by event if you're registered for more than one.
Registration Statuses
| Status | What it means |
|---|---|
| Pending Approval | Submitted and waiting for the organizer to approve it. |
| Pending Payment | Approved, but payment hasn't been completed yet. |
| Partially Paid | Some payment has been received, but the balance is still outstanding. |
| Confirmed | Fully processed and ready to attend. |
| Waitlisted | The event or registration type was at capacity when you registered. |
| Pending Upgrade | An upgrade to a different registration type is in progress. |
| Upgraded | This registration was replaced by an upgraded one. |
| Pending Transfer | You've started transferring this registration to someone else. |
| Transferred | This registration has been transferred to another person. |
| Cancellation Requested | You've asked to cancel; the organizer needs to process it. |
| Cancelled | The registration has been cancelled. |
| Expired | The registration lapsed without being confirmed. |
Registration Detail
Open a registration to view full details including:
- Personal details (name, email, dietary requirements, etc.)
- Add-ons purchased with this registration
- Payment schedule with amounts and due dates
- Your QR code for check-in, and the option to add it to your device wallet
Updating Personal Details
You can update your registration details (such as dietary requirements or accessibility needs) from the detail page. Changes are saved immediately.
Add-Ons
The detail page lists add-ons available for purchase that are compatible with your registration type, when your registration is Confirmed.
To purchase an add-on:
- Open your registration and select an available add-on.
- You're taken to checkout to complete the purchase.
- Once payment completes, the add-on appears on your registration.
Upgrades
If upgrade paths are configured for your registration type and your registration is Confirmed, you can upgrade to a different type.
Upgrades and add-ons can change what you owe, what access you have, and what appears on your pass. Review the price difference carefully at checkout before confirming.
- Click Upgrade to see available options.
- You're taken to checkout, where you can review the price difference for the option you want.
- If the upgrade adds add-ons that require guest details, you fill those in during checkout — these upgrades no longer fail at submission.
- Complete checkout to process the upgrade. While it's processing, your registration shows a Pending Upgrade status with the option to cancel the upgrade before it completes.
Requesting a Downgrade
When downgrade paths are configured for your registration type, you can request a downgrade from your registration. Your registration must be Confirmed, and you cannot have another downgrade request already pending.
- Click Request Downgrade on your registration.
- In the dialog, pick the target registration type — it shows the live price difference as you choose.
- Optionally add a reason for the request, and complete the target type's intake form when one is configured.
- Submit the request. A Downgrade request pending — awaiting organiser review banner stays on your registration until the organizer approves or declines it.
A downgrade changes your registration type, your access, and potentially what you've paid. The price difference shown in the dialog is for your review — any refund or adjustment is handled by the organizer as part of their review.
Transfers
To transfer your registration to another person (only available while your registration is Confirmed):
Make sure the recipient's email address is correct. After the recipient accepts, the registration, pass, and future event communications belong to the new attendee. While the transfer is pending, you can cancel it from the registration detail page.
- Click Transfer on your registration.
- Enter the recipient's details.
- Confirm the transfer request. Your registration shows a Pending Transfer status until the recipient accepts.
Cancellations
To cancel a registration, use Cancel on the registration detail page (available for cancellable statuses) and confirm. Cancellation policies set by the organizer determine any refund or fee.
Waitlist
If an event or registration type is at capacity, you're placed on a waitlist instead. Your waitlist entries appear on a dedicated Waitlist page (Me > Registrations > Waitlist), showing your position in line. When a spot opens:
- You receive a notification with an offer to accept or decline.
- If you decline, don't respond in time, or remove yourself from the waitlist, the spot moves to the next person.
Group Registrations
If you manage a group registration, a separate Groups page (Me > Registrations > Groups) lists the groups you manage for each event. For each group you see a completion percentage showing how far members have progressed, and a status badge per member:
| Badge | What it means |
|---|---|
| Unclaimed | The seat is still a placeholder — the member hasn't claimed it yet. |
| Forms pending | The member claimed the seat but still has forms to complete. |
| Awaiting confirmation | The member has done their part; the registration is waiting to be confirmed. |
From the same page you can:
- Generate a claim link that group members use to complete their own registration under your group. The link is reusable until all spots are claimed.
- Resend seat claim links to members who haven't claimed their seat.
- Remind members who can still self-serve (a placeholder seat or forms pending) — the button sends a reminder email appropriate to where they are in the process.
Digital Pass & QR Code
Each Confirmed registration includes a digital pass with a unique QR code. From the registration detail page:
- View your QR code for event check-in.
- Add to Apple Wallet or Add to Google Wallet for quick access at the venue.
- The QR code works offline once saved to your wallet.
Staff scan your QR code at check-in points. See My Pass for more details.
Check your registration detail page regularly for new add-ons or upgrade options that the organizer may release closer to the event.
Your registration creates the digital pass used for onsite check-in. See My Pass.