Ticket Satisfaction Survey
After a support ticket you raised is solved or closed, some organizers send a short follow-up email asking how the support experience was. Rating it takes one click — no account or sign-in needed.
A button in the ticket-resolved email
The email contains two rating buttons — Good and Not good. Clicking either opens the survey page in your browser and records that rating immediately; the page then offers an optional comment box if you want to say more.
A page confirming which ticket the survey is about, with Good and Not good buttons if you haven't rated yet, or a thank-you message and an optional comment box if you clicked a rating button directly from the email.
Rating Your Experience
- Click Good or Not good in the email. The survey page opens and records your rating.
- If you land on the page without a rating recorded, choose Good or Not good there instead.
- Once rated, an optional comment box appears — add a note if you want to say more, then Send feedback.
A rating can only be submitted once per ticket. If you click a rating button in the email and then open the page again afterward, it shows your rating already recorded rather than letting you change it.
Rating a ticket Not good notifies the support team so someone can follow up — it isn't just a silent metric. If you want to explain what went wrong, the comment box is the best way to get specifics to the team.
When the Link Doesn't Work
If the survey link has expired or the ticket has since received a newer survey link, the page shows This feedback link is unavailable instead of the rating form. You can still see your support requests and continue the conversation from the portal if you are signed in.
Check your work
- After rating, the page confirms with Thanks for rating your experience as good (or not good) — that's your receipt.
- After sending a comment, the page shows Your comment has been saved. Thank you!
An attendee's badge-name-change ticket is marked solved. The follow-up email arrives with Good and Not good buttons right in the message. They click Good, and a browser tab opens showing "Thanks for rating your experience as good," with an optional box to add a comment if they want to.
Related
- My Support Requests - view and continue the conversation on a ticket
- Public Support Forms - filing a request in the first place
Journey pages need an operator sign-in to open.
Every request that reaches you by email, form or the assistant lands in the right inbox, is answered inside its SLA, and is closed with the requester’s rating.
- Step 14 of 15Requester rates the help from the emailed survey linkAttendee