Access and permissions
How ema decides who can see or act on what — roles, channels, visibility rules, and the access-control engine.
Approvals
The shared policy-and-workflow engine behind sign-off across ema — what genuinely runs through it, what only looks like it does, and where each shows up.
CPD / CE model
How attendance becomes awarded points, certificates, and external member-system records in ema's accreditation engine.
Documents and templates
Four distinct systems share the words "document" and "template" in ema — the file library, the canvas designer, contract templates, and content authoring. Know which one you're in.
Event program model
How talks, sessions, the schedule, and the submission-to-acceptance flow work together in ema.
Exhibitor entitlements
How tiers, entitlement definitions, add-ons, and upgrades combine to define what each exhibitor or sponsor gets.
Forms
The one form builder behind registration questions, talk submissions, exhibitor applications, support intake, task completion, and client requests — and the lookalikes that aren't part of it.
Concepts
Mental models for how ema works — the building blocks behind every feature.
Modules
How product modules control which feature areas are active inside each project.
Money and accounting
How ema models orders, invoices, payments, the general ledger, and the flow of money through a project.
PCO and agency model
How agencies and PCOs run many clients' events from one ema instance — operator and client organisations, projects, staff access, and how billing works both ways.
Platform model
How organizations, projects, and data isolation work in ema — the foundations everything else builds on.
Project budgets
How a deal budget is structured — sections, line items, versions, and scenarios — and the difference between what's budgeted, committed, incurred, invoiced, and paid.
Project onboarding
How a new event goes from won work to a configured, ready-to-run project in ema — the two ways projects start, the setup wizard, and the order to configure things in.
Registration model
How registration types, pricing tiers, add-ons, eligibility, carts, and the registrant lifecycle fit together.
Reporting and dashboards
The reporting model in ema — report library, custom report builder, dashboards, shared links, and scheduled delivery.
Tasks
The work-tracking substrate every module builds on — how a task gets created, what closes it, and how it connects to checklists, forms, approvals, and budget lines.
Time and labour
The two rates behind every billed hour — cost rate and charge rate — how rate cards and timesheets resolve them, and what utilisation actually measures.