Getting Help FAQ

What to do when you're stuck.

How do I get help with a problem?

Start with Common Issues — it covers the most frequent blockers around sign-in, uploads, check-in, and more. If your problem isn't there, check the other Troubleshooting guides for your situation.

How do I contact support or reach a human?

Each event is run by its own organiser, and they're the right people for questions about your registration, tickets, refunds, schedule, or booth. Reach out to the event organiser or administrator who invited you — their contact details are usually on the event page or in your confirmation email.

You can also reach the organiser's team directly inside ema: open and track requests under Me > Support, file through a support form, or ask the AI assistant — it can open a ticket for you when it can't answer your question.

Who handles refunds, cancellations, or changing my registration type?

The event organiser. These are set by their policy, so contact them directly. For what you can change yourself, see My Registrations.

Where are the full guides?

Pick the section that matches you: Attendees, Exhibitors, Speakers, or Reviewers. If you're just getting started, the Start Here onboarding guides are the fastest way in.