Registration & Tickets FAQ

Common questions about registering and managing your ticket.

How do I register for an event?

Use the registration link the organiser shared, or open the event page and choose Register. A short wizard walks you through choosing a pass, optional add-ons, your details, and payment. Full walkthrough: Registering for an Event.

Where's my ticket or confirmation?

After you register, a confirmation email is sent with your order summary, receipt, and check-in QR code. You can also see everything any time by signing in to the Me portal under My Registrations. See My Registrations.

I didn't get my confirmation email. What should I do?

Check your spam or junk folder first. Then sign in and open My Registrations to confirm the registration went through. If it did but the email is missing, ask the event organiser to resend it.

How do I find the schedule after registering?

Open the event's schedule to browse sessions, and add the ones you want to your personal plan in My Agenda. See Event Schedule and My Agenda.

How do I change my registration or update my details?

Open My Registrations to update details, buy add-ons, upgrade, transfer, or cancel — availability depends on the organiser's settings. To change your name, photo, or contact info, edit My Profile. Changing a registration type or getting a refund after payment is handled by the organiser under their policy.

My discount code isn't working. What should I check?

Enter the code exactly as given (codes are case-sensitive), and check it hasn't expired or hit its usage limit. Some codes only apply to certain pass types. If it still won't apply, contact the organiser who issued it. See Registering for an Event.