Accommodation coordinator
Runs the room block from the event side. Holds inventory across several hotels, watches the release dates, and needs to know which nights are genuinely selling before a contracted allocation lapses and has to be paid for anyway.
- Persona
- Accommodation coordinator
- Side
- Internal — Works for the organisation running the events.
- Reference
accommodation-coordinator
Where they work
In the accommodation area of the operator's workspace. They sit on the event side of the room block — the Hotel contact is the other end of the same relationship, and works for the hotel.
What they are responsible for
Holding inventory across several hotels, watching the release dates, and knowing which nights are genuinely selling before a contracted allocation lapses and has to be paid for anyway.
What they can do
- Build the project's hotel list from the hotel library and agree rates and terms.
- Load and adjust room inventory, and split it into sub-blocks for groups.
- Watch bookings against allocation, and act on alerts before a release date.
- Release unsold rooms back, and reconcile what was used against what was contracted.
- Invite a hotel's own contact into the hotel portal.
What they cannot do
- Confirm availability or apply a rate on the hotel's behalf — the hotel does that.
- Take payment for a room; that flows through registration and the financial controller.
Journeys they take part in
These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.
Journey pages need an operator sign-in to open.
Delivery
- Accommodation block to guest arrivedA room block is contracted, filled, and guests check in.
Pages that relate to the Accommodation coordinator
- Accommodation ConfigurationSign-in required
- Accommodation OverviewSign-in required
- AlertsSign-in required
- AttritionSign-in required
- BookingsSign-in required
- Commission and AgreementsSign-in required
- Getting Access to the Hotel Portal
- Hotel LibrarySign-in required
- InventorySign-in required
- Project HotelsSign-in required
- ReconciliationSign-in required
- ReleasesSign-in required
- Sub-BlocksSign-in required