Attendee

Comes to the event. Registers, pays, books what they need, and expects the badge, the schedule and the certificate afterwards to be right without opening a support ticket.

Persona

Attendee

Side

External — Works for a client, exhibitor, supplier, hotel, or attends the event.

Reference

attendee

Where they work

On the event's public pages before they register, and in their own self-service portal or the event app afterwards.

What they are responsible for

Their own registration and their own day: what they signed up for, what they paid, and where they need to be.

What they can do

• Register, pay, and receive a confirmation and a pass.
• Build a personal agenda from the programme and see their own sessions.
• Book a hotel room from the event's block, where one is offered.
• Take part in sessions — polls, questions, networking, and messages.
• Collect and view their attendance credit and certificate.
• Raise a support request and follow it.

What they cannot do

• Change what an event charges, or their own registration type without going through the organiser's change process.
• See other attendees' details beyond what the event's directory chooses to show.

Journeys they take part in

These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.

Journey pages need an operator sign-in to open.

Stand-up

• Build the public sitePages are built, linked together with navigation, made findable, and published as the site visitors and search engines actually see.

Financial ops

• Money back outAffected, no step of their ownRefunds, credit notes, and disputes are handled without breaking the books.

Delivery

• Attendance to CPD certificateVerified attendance becomes accredited points and certificates.
• Call for papers to published programmeAffected, no step of their ownSubmissions are reviewed, accepted, scheduled, and published.
• Engagement during the eventAttendees participate and engagement is measurable.
• Registration open to badge in handA delegate registers, pays, is confirmed, and arrives with a badge.

Onsite

• Live issue handlingAffected, no step of their ownWalk-ins, changes, and problems are resolved at the desk.
• Onsite readiness to doors openAffected, no step of their ownKiosks, badges, signage, wayfinding, and run sheets are all live.

Close

• Content afterlifeRecordings and materials keep earning after the event.
• Event close to next eventAffected, no step of their ownLearnings, a clone, and the renewal conversation.

Ongoing

• Comms cadenceThe right message reaches the right audience on schedule.

Pages that relate to the Attendee

• Booking a Hotel Room
• CertificatesSign-in required
• Change Requests and TransfersSign-in required
• Check-in and AttendanceSign-in required
• CPD / CE OverviewSign-in required
• Earning CPD / CE CreditSign-in required
• Getting Started as an Attendee
• hey ema Mobile App
• Logging External CPD
• Me Portal Overview
• My Agenda
• My CPD / CE
• My Orders
• My Pass
• My Registrations
• My Sessions
• Payment PlansSign-in required
• Public Schedule
• Registering for an Event
• WaitlistSign-in required