Attendee

Comes to the event. Registers, pays, books what they need, and expects the badge, the schedule and the certificate afterwards to be right without opening a support ticket.

Persona

Attendee

Side

External — Works for a client, exhibitor, supplier, hotel, or attends the event.

Reference

attendee

Where they work

On the event's public pages before they register, and in their own self-service portal or the event app afterwards.

What they are responsible for

Their own registration and their own day: what they signed up for, what they paid, and where they need to be.

What they can do

• Register, pay, and receive a confirmation and a pass.
• Build a personal agenda from the programme and see their own sessions.
• Book a hotel room from the event's block, where one is offered.
• Take part in sessions — polls, questions, networking, and messages.
• Collect and view their attendance credit and certificate.
• Raise a support request and follow it.

What they cannot do

• Change what an event charges, or their own registration type without going through the organiser's change process.
• See other attendees' details beyond what the event's directory chooses to show.

Journeys they take part in

These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.

Journey pages need an operator sign-in to open.

Stand-up

• Build the public sitePages are built, linked together with navigation, made findable, and published as the site visitors and search engines actually see.

Financial ops

• Money back outRefunds, credit notes, and disputes are handled without breaking the books.

Delivery

• Accommodation block to guest arrivedA room block is contracted, filled, and guests check in.
• An attendee’s event, from discovery to the content afterwardsAn attendee finds the event, registers, carries their pass and agenda to the venue, takes part, and leaves with their certificate and the recordings.
• Attendance to CPD certificateVerified attendance becomes accredited points and certificates.
• Build and publish the programmeEvery session sits in a prepared room at a time nobody is double-booked for, carries the code it will be printed with, and is visible to attendees exactly when you mean it to be.
• Call for papers to published programmeAffected, no step of their ownSubmissions are reviewed, accepted, scheduled, and published.
• Engagement during the eventAttendees participate and engagement is measurable.
• Registration open to badge in handA delegate registers, pays, is confirmed, and arrives with a badge.

Onsite

• Live issue handlingAffected, no step of their ownWalk-ins, changes, and problems are resolved at the desk.
• Onsite readiness to doors openAffected, no step of their ownKiosks, badges, signage, wayfinding, and run sheets are all live.

Close

• Content afterlifeRecordings and materials keep earning after the event.
• Event close to next eventAffected, no step of their ownLearnings, a clone, and the renewal conversation.

Ongoing

• Comms cadenceThe right message reaches the right audience on schedule.
• Support request to resolutionEvery request that reaches you by email, form or the assistant lands in the right inbox, is answered inside its SLA, and is closed with the requester’s rating.

Pages that relate to the Attendee

• Booking a Hotel Room
• Browse Talks and ePosters
• CertificatesSign-in required
• Change Requests and TransfersSign-in required
• Check-in and AttendanceSign-in required
• CPD / CE OverviewSign-in required
• Earning CPD / CE CreditSign-in required
• Favourites
• Getting Started as an Attendee
• hey ema Mobile App
• Logging External CPD
• Me Portal Overview
• My Agenda
• My CPD / CE
• My Orders
• My Pass
• My Registrations
• My Sessions
• Payment PlansSign-in required
• Public Schedule
• Registering for an Event
• WaitlistSign-in required