Exhibitor

Bought a stand and wants a return on it. Confirms the booth, orders services, registers stand staff and works to deadlines somebody else set — from a portal, rather than from an inbox.

Persona

Exhibitor

Side

External — Works for a client, exhibitor, supplier, hotel, or attends the event.

Reference

exhibitor

Where they work

In the exhibitor portal, for the company that bought the stand. Their whole view is that company's participation in one event.

What they are responsible for

Getting a return on what they bought: the booth confirmed, the services ordered, the staff registered, and the organiser's deadlines met — from a portal rather than from an inbox.

What they can do

• Confirm their booth and request a change to it.
• See what their tier includes and what they have used.
• Buy add-ons and upgrades, and accept a quote or contract.
• Register their stand staff and manage their own team's access.
• Upload their company profile, logo, and showcase content.
• Book and hold meetings, and collect leads on the floor.
• Work through the organiser's checklist and see what is outstanding.

What they cannot do

• Change what their tier includes, or move their stand on the floor plan themselves.
• See another exhibiting company's entitlements, leads, or pricing.

Journeys they take part in

These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.

Journey pages need an operator sign-in to open.

Delivery

• Exhibitor checkout to fulfilled packageAn exhibitor buys a stand and package online, signs and pays as the event requires, and every entitlement they paid for is delivered and evidenced.
• Exhibitor self-service to onsite-readyAn exhibitor completes their own obligations unaided.
• Sponsorship sell to floorPackages become prospects, contracts, entitlements, and a built booth.

Ongoing

• Support request to resolutionAffected, no step of their ownEvery request that reaches you by email, form or the assistant lands in the right inbox, is answered inside its SLA, and is closed with the requester’s rating.

Pages that relate to the Exhibitor

• Booths and Change Requests
• Buying a Stand
• Compliance DashboardSign-in required
• Entitlement DefinitionsSign-in required
• Exhibitor Add-ons and Upgrades
• Exhibitor Add-ons and UpgradesSign-in required
• Exhibitor Approvals
• Exhibitor Branding
• Exhibitor Checklists
• Exhibitor Content
• Exhibitor Contracts and Quotes
• Exhibitor Dashboard
• Exhibitor entitlements
• Exhibitor Entitlements
• Exhibitor Info
• Exhibitor ManagementSign-in required
• Exhibitor Meetings
• Exhibitor Portal
• Exhibitor Tasks
• Exhibitor TiersSign-in required
• Exhibitor Waitlist Offer
• Getting Started as an Exhibitor
• Leads
• Resources & ShowcaseSign-in required
• Sponsor PlacementsSign-in required
• Team Members
• Tier EntitlementsSign-in required