Group coordinator

Registers other people. Holds a block of places for their organisation, fills them as names firm up, and needs to swap a delegate late without losing the booking or the price it was held at.

Persona

Group coordinator

Side

External — Works for a client, exhibitor, supplier, hotel, or attends the event.

Reference

group-coordinator

Where they work

In the registration flow and their own self-service portal, acting for a group rather than for themselves.

What they are responsible for

A block of places on behalf of their organisation: holding them, filling them as names firm up, and keeping the booking and its price intact when somebody drops out.

What they can do

• Hold a number of places before the names are known.
• Add, edit, and complete the people in their group.
• Swap a delegate late without losing the booking or the price it was held at.
• See what the group owes and pay for it together.
• Book rooms from the event's block for the people they are registering.

What they cannot do

• Register somebody who is not eligible for the type they are booking.
• See or change registrations outside their own group.

Journeys they take part in

These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.

Journey pages need an operator sign-in to open.

Delivery

• Group and delegate changesGroups, transfers, and cancellations happen without revenue leakage.

Pages that relate to the Group coordinator

• Change Requests and TransfersSign-in required
• Coordinating a Room Block
• Group DiscountsSign-in required
• Group RegistrationsSign-in required
• Managed Registrations
• Sub-BlocksSign-in required