Share Feedback

Share Feedback is a quick way to tell the ema team what's working, what's missing, or what's broken — without leaving the page you're on. Every signed-in user sees it, in every portal: Admin, the exhibitor and speaker self-service views, and public event pages you're signed into. A screenshot of the page you were on is attached automatically, so the team sees exactly what you saw.

Where to Find It

Account menu (top-right avatar) > Share feedback

Open Share feedback from the account menu to send product feedback from the current screen.

What You See

Opening the account menu and choosing Share feedback captures a screenshot of the current page, then opens a form with three fields: Title, Category (Feature request, Improvement, Something is wrong, or Other), and Description. The screenshot appears as a preview above a Remove button — if you'd rather not send it, remove it before sending. If the screenshot couldn't be captured, the form shows "Screenshot unavailable" instead and sends without one; this never blocks you from submitting.

What Gets Captured

Along with the title, category, and description you type, ema automatically attaches:

• A screenshot of the page you were on when you opened the menu (unless you remove it, or it couldn't be captured).
• The page URL, your browser viewport size, and the app version you're running.
• Your name, email, role, and organisation, so the team has context without asking.

Who Sees It

Your submission — including the screenshot and the details captured above — is visible to:

• ema support staff, who review every submission.
• Your organisation's owners and admins, for feedback you sent while working in that organisation.
• Your ema tenant administrators, for every organisation in your workspace.

Owners, admins, and tenant administrators see it on Admin > Settings > ema support & feedback, along with any replies. Other members of your organisation don't see it. If you'd rather a screenshot not be shared, remove it before sending.

What Happens Next

The ema team reviews every submission. You may get a reply by email, or you may see a reply appear against your submission on the ema support & feedback page, which your organisation's owners and admins can open — check there if you're expecting a response and haven't heard back by email.

Connected Feature

Organisation owners, admins, and tenant admins can see everything your organisation has shared with ema — including this feedback — and reply to it from ema support & feedback.

Open related guide