Registration & Check-In Issues

Where to Find It

Admin portal > Registration and onsite check-in surfaces

Use this when attendee lookup, QR scanning, or registration state is slowing down check-in.

Symptoms

• a registrant cannot be found
• check-in staff see inconsistent attendee states
• venue traffic causes slow or unreliable check-in behavior
• registration rules seem to behave differently than expected

First Checks

Check-In Triage

1. Confirm the attendee is in the correct project and registration type.
2. Check whether the registration module and check-in surface are enabled.
3. Verify the venue network and rate-limit allowlist if many scanners share one outbound IP range.
4. Confirm whether the issue is attendee data, pricing/rules, or onsite/network behavior.

Common Causes

• attendee record exists in the wrong scope
• venue network saturation or shared NAT behavior
• stale operator assumptions about registration settings
• check-in staff using a surface that does not match the event workflow

Protect the queue

If the line is growing, move the attendee to a help desk lane and keep scanning everyone else. Investigate the record without blocking the main check-in flow.