Signage Pairing & Playout Issues

Where to Find It

Admin portal > Signage > Screens and playlists

Start with the screen record and playlist assignment, then compare it with the physical display.

Symptoms

• the wrong playlist is showing on a screen
• a screen is blank or stale
• a recent slide update has not appeared
• a replacement device is not behaving like the original screen

First Checks

Signage Triage

1. Confirm the screen record is the one you think it is.
2. Confirm the physical device is paired to that screen record.
3. Verify the assigned playlist.
4. Check whether the change is in authoring, assignment, or playout propagation.

Common Causes

• incorrect pairing after hardware swap
• editing the wrong playlist
• expecting a static slide to behave like a data-driven one
• using one overloaded playlist for too many venues or modes

Confirm the physical label

After replacing hardware, label the device or browser session with the screen name. Most signage mistakes during events come from a good playlist being paired to the wrong physical display.