Supplier contact

Supplies goods or services against a purchase order. Wants the order to be unambiguous, the delivery recorded when it lands, and the invoice paid on the terms that were agreed.

Persona

Supplier contact

Side

External — Works for a client, exhibitor, supplier, hotel, or attends the event.

Reference

supplier-contact

Where they work

Mostly outside the product. A supplier contact is the named person at a vendor the operator buys from; most of what happens to them is recorded on their behalf by the operator's finance team, from a purchase order through to payment.

What they are responsible for

Delivering what the order says, and invoicing for it correctly.

What they can do

• Receive a purchase order that states exactly what was ordered, at what price.
• Supply the onboarding evidence the operator requires before they can be paid — tax details, insurance, bank details, signed agreements.
• Invoice against the order and be paid on the terms that were agreed.
• Have a delivery recorded against the order when it lands.

What they cannot do

• Change the order. A change is made by the operator and re-issued.
• See anything about the event beyond their own order.

Journeys they take part in

These are the end-to-end chains of work that name them — the steps they own, and the ones that only affect them.

Journey pages need an operator sign-in to open.

Financial ops

• Purchase to payA purchase order becomes a received, billed, paid, and posted transaction.

Pages that relate to the Supplier contact

• BillsSign-in required
• Goods Received NotesSign-in required
• Purchase OrdersSign-in required
• Vendor Onboarding ConfigsSign-in required
• VendorsSign-in required